This Privacy Policy outlines how we at Vout Hangers collect, use, and share your personal data when you visit our website, engage with our service, or make purchases via vouthangers.com ("the Site"). It also applies to any communications you have with us regarding the Site, collectively referred to as "the Service." Throughout this Privacy Policy, the terms "you" and "your" refer to anyone using the Service, including customers, website visitors, and other individuals whose information we may process.
What personal information
The personal information we gather depends on your interactions with our Site and how you use our Service. When we refer to "personal information," we mean any data that identifies, relates to, describes, or can be linked to you. Below, we outline the categories and specific types of personal information we collect.
Information collected directly from you
When using our Service, you may provide certain information directly to us, including:
- Contact Details: Name, address, telephone number and email
- Order Information: Details such as name, billing and shipping addresses, payment confirmation, email and telephone number.
- Customer Support Information: Any information you include in your communications with us, including messages send via service.
Some features of our Service may require you to provide this information. While you can choose not to share certain details, this may limit your ability to access or use specific features
Information collected about Your Usage
We may automatically gather certain data regarding your interaction with the Service ("Usage Data"). This is done using technologies like cookies, pixels, and similar tools ("Cookies"). Usage Data may include details about how you access and engage with our Site and your account, such as:
- Device information
- Browser details
- Network connection data
- Your IP address
- Other insights into your interaction with the Service
Information we obtain from third parties
We may also receive information about you from third parties, including vendors and service providers acting on our behalf. This may include:
- Companies supporting our site and service: For example, paypal or amazon
- Payment Processors: They collect payment details such as bank account information, credit or debit card details, and billing addresses to process payments and fulfill your orders, ensuring the delivery of products or service as part of our contractual obligations.
- Online Tracking Technologies: When you interact with our Site, open or click emails, or engage with our Service or advertisements, we or third parties we partner with may collect information using tracking tools such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties is handled in accordance with this Privacy Policy. For additional details, please refer to the section titled Third party websites and links.
How We Use Your Personal Information
- Providing Products and Service:
We use your personal information to deliver our Service and fulfill our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or exchanges, and managing your account. Additionally, we use it to arrange shipping, facilitate returns and exchanges, and support account-related features and functionalities. To enhance your experience, we may also enable ourselves to match your account with other services you choose to use. In such cases, we will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising:
Your personal information may be used for marketing and promotional purposes. This includes sending advertisements, promotional communications via email, text, or postal mail, and displaying advertisements for products or service. We may also use your data to personalize the Service and advertising on our Site and other platforms. If you are a resident of the EEA, these data processing activities are based on our legitimate interest in promoting our products, in line with Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention:
Personal information helps us detect, investigate, or respond to potential fraudulent, illegal, or harmful activities. If you register for an account, you're responsible for keeping your credentials secure. We strongly advise against sharing your username, password, or other access information. If you suspect your account has been compromised, contact us immediately. For EEA residents, these activities rely on our legitimate interest in securing our website, as outlined in Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement:
We use your personal information to provide customer support and improve our Service. This aligns with our legitimate interest in being responsive, delivering effective service, and maintaining a strong business relationship, as per Art. 6 (1) (f) GDPR.
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Cookies
Like many websites, we use Cookies on our Site. Cookies help us operate and enhance our Site and Service, such as remembering your actions and preferences, running analytics, and better understanding user interaction with the Service. This aligns with our legitimate interests in managing, improving, and optimizing the Service. We may also allow third parties and service providers to use Cookies on our Site to better personalize the service, products, and advertisements displayed here and on other websites.
Most web browsers accept Cookies automatically by default. However, you can adjust your browser settings to remove or block Cookies. Please note that doing so may negatively impact your experience, as some features and functionalities of the Service may not work properly or may become inaccessible. Additionally, blocking Cookies may not completely prevent sharing information with third parties, such as advertising partners.
Security and retention of your information
While we strive to implement robust security measures, please understand that no system can guarantee "perfect security." Additionally, information transmitted to us may not be secure while in transit. We advise against using insecure channels to share sensitive or confidential information with us.
The retention period for your personal information varies depending on several factors, including:
- Whether we need the information to manage your account or provide the Service.
- Our legal obligations.
- The need to resolve disputes.
- The enforcement of applicable contracts and policies.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you'd like to exercise any of your available rights, feel free to reach out to us:
Email: info@vouthangers.com